1. Strict Garment Hygiene & Security Hangtag Integrity
Every KB Boutique Pret outfit is individually inspected for stitching perfection, steam-pressed, and sealed with an official security hangtag prior to courier handover.
In strict adherence to domestic textile hygiene standards, we cannot accept returns or exchanges for any garment that has been worn, washed, dry-cleaned, perfumed, altered, or has had its original security hangtag removed or tampered with. This policy guarantees that every client receives an immaculate, unworn, brand-new garment straight from our atelier.
2. What Is Covered: 100% Free Immediate Replacement
You are entitled to an immediate, 100% free replacement dispatched to your doorstep in any of the following verified situations:
A. Dispatch Error (Incorrect Item or Size)
If the ensemble or size delivered to your address does not match your confirmed order receipt (e.g. Size Small received instead of Size Medium).
B. Verifiable Tailoring or Stitching Defect
If an unworn garment with intact security tags exhibits an open seam, fabric tear, or defective threadwork embroidery upon unboxing.
C. Missing Coordinated Component
If a confirmed 3pc Pret ensemble arrives missing its matching dyed trousers or printed organza/chiffon dupatta.
D. Courier Transit Damage
If the exterior courier flyer arrived severely torn or soaked, resulting in physical damage to the garment inside.
3. Non-Eligible Scenarios
Because all items are ready-to-wear with published anatomical measurements and generous seam allowances, we do not accept returns or provide cash refunds for:
- Change of Mind: Deciding that you prefer a different color or no longer require the outfit once the order has dispatched or delivered.
- Altered or Washed Garments: Items that have been altered by a personal tailor, laundered, or dry-cleaned.
- Removed Hangtags: Any outfit from which the attached KB Boutique security hangtag has been cut, unfastened, or removed.
- External Event Changes: Postponement, rescheduling, or cancellation of weddings, parties, or functions for which the garment was intended.
4. 48-Hour WhatsApp Replacement Protocol
To initiate a free replacement for a damaged or incorrectly dispatched item, follow this simple 3-step process within 48 hours of parcel delivery:
- Photograph the Garment: Take clear, well-lit photos showing the defect, the attached KB Boutique security hangtag, and the courier packaging showing your Order # (
KB-PK-XXXXXX). - Message Customer Care on WhatsApp: Send the photographs and your Order # to our team on WhatsApp: Kainat Babar at 0318 645 9435 or Babar Dogar at 0317 00 897 00 within 48 hours of delivery.
- Free Express Re-Dispatch: Once verified by our quality assurance desk, we immediately schedule an express replacement dispatched to your doorstep. We coordinate the courier pickup of the original unwashed item with original tags intact at zero extra charge to you.
5. Zero Customer Shipping Outlay for Replacements
When a replacement is authorized due to a manufacturing defect, damaged delivery, or dispatch error, KB Boutique absorbs all courier logistics costs. You will never be asked to pay return courier fees or additional handling charges for an approved exchange.
