Effective Date: January 20, 2026
Brand: KB
Website: kainatbabar.com
Brand: KB
Website: kainatbabar.com
At KB, we take pride in our artisanal craftsmanship and premium pret collections. We ensure that every piece leaving our Gulberg studio undergoes a multi-point quality check. However, if you are not entirely satisfied with your purchase, our return and exchange process is outlined below.
1. GENERAL TERMS
- We offer an exchange policy within 7 days of the date the order was delivered.
- Requests made after the 7-day window will not be entertained under any circumstances.
- This policy applies only to domestic orders within Pakistan. International orders are handled under specialized terms (see Section 7).
2. ELIGIBILITY FOR EXCHANGE
To qualify for an exchange, the item must meet the following “Pristine Condition” standards:
- Unworn & Unwashed: The garment must not show any signs of wear, stains, sweat marks, or fragrance (perfume/detergent).
- Tags Intact: All original KB brand tags, price labels, and security seals must remain attached in their original position.
- Original Packaging: The item must be returned in its original KB packaging and shipping box.
- Proof of Purchase: A digital or physical copy of the original invoice must be presented.
3. NON-EXCHANGEABLE & NON-RETURNABLE ITEMS
The following items are considered Final Sale and cannot be exchanged or returned:
- Customized/Bespoke Orders: Any garment tailored to specific measurements provided by the customer.
- Sale Items: Any product purchased during a flash sale, seasonal clearance, or using a discount code.
- Accessories: Including but not limited to jewelry, scarves, and handbags, for hygiene reasons.
- White/Ivory Articles: Due to the delicate nature of light-colored fabrics, these are not eligible for exchange unless a manufacturing defect is proven.
4. DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or incorrectly shipped (wrong size/color by KB’s error):
- Notification: You must notify us within 24 hours of delivery via WhatsApp at 03170089700 with clear photos and a video of the defect.
- Resolution: Once the defect is verified, we will arrange a reverse pickup at our expense and provide a replacement of the same article (subject to availability). If the article is out of stock, a full refund or store credit will be issued.
5. EXCHANGE PROCESS (CHANGE OF MIND/SIZE)
If you wish to exchange an item for a different size or article:
- Initiation: Contact our Customer Experience team at 03170089700 or visit our boutique at MM Alam Rd, Block T Gulberg 2, Lahore.
- Dispatch: You are responsible for shipping the item back to our Lahore warehouse using a traceable courier service.
- Inspection: Upon receiving the return, our quality control team will inspect the item within 48 hours.
- Issuance: If approved, we will ship the replacement. A standard shipping fee of PKR [Insert Amount] will apply for the second delivery.
6. REFUND POLICY
- Cash Refunds: KB maintains a No Cash Refund policy for “change of mind” or size issues.
- Store Credit: In instances where a replacement is unavailable for a defective item, we will issue Store Credit valid for 6 months, which can be used at kainatbabar.com.
- Processing Time: Approved refunds (in exceptional cases) are processed via Bank Transfer or the original payment method (JazzCash/EasyPaisa/Credit Card) within 7 to 10 working days.
7. INTERNATIONAL RETURNS
- Due to high logistics costs and customs complexities, we do not offer returns or exchanges on international orders unless the item is proven defective upon arrival.
- If a defect is found, KB will provide a digital coupon for the value of the item; however, the original shipping charges and any customs duties paid are non-refundable.
8. ORDER CANCELLATION
- You may cancel your order within 12 hours of placement.
- Once an order has been processed or dispatched from our Gulberg studio, it cannot be canceled.
- KB reserves the right to cancel orders for reasons including but not limited to: out-of-stock items, pricing errors, or failure to verify a Cash on Delivery (COD) order via phone/WhatsApp.
9. ABUSE OF POLICY
KB reserves the right to refuse service or exchanges to customers who show a pattern of “wardrobing” (buying, wearing, and returning) or excessive returns. We monitor return frequency to ensure the fairness of our system for all clients.
CONTACT US
For all return and exchange inquiries, please reach out to our dedicated support channel:
KB Boutique
Address: MM Alam Rd, Block T Gulberg 2, Lahore, Pakistan
WhatsApp/Call: 03170089700
Email: hello@kainatbabar.com
Store Hours: Mon–Sat | 11:00 AM – 9:00 PM PKT
Address: MM Alam Rd, Block T Gulberg 2, Lahore, Pakistan
WhatsApp/Call: 03170089700
Email: hello@kainatbabar.com
Store Hours: Mon–Sat | 11:00 AM – 9:00 PM PKT
